Legal

Privacy Policy

This policy explains how QUE-CREW collects, uses, stores, and protects personal information when you request municipal and metro support services.

Effective date: February 20, 2026

1. Information we collect

We collect information you provide directly, such as your name, telephone number, email address, suburb, selected service, and request details. We may also receive supporting documents and reference numbers required for municipal or metro submissions.

2. How we use your information

  • To assess and process your service request.
  • To communicate with you by WhatsApp and email.
  • To prepare, submit, and follow up on requests with relevant authorities.
  • To keep records of communication and service outcomes.

3. Sharing of information

We only share information required to complete your request with relevant municipal, metro, or administrative parties. We do not sell your personal information.

4. Data retention and security

We keep records for as long as reasonably necessary to provide services, resolve follow-ups, and maintain business records. We apply practical administrative and technical safeguards to protect stored information.

5. Your rights and updates

You may request updates or corrections to the personal information you have provided. We may revise this policy from time to time, and updated versions will be published on this page.