Legal

Terms of Service

These terms describe how QUE-CREW provides municipal and metro support services and the responsibilities of both parties.

Effective date: February 20, 2026

1. Scope of services

QUE-CREW provides assistance with municipal and metro administrative processes, including preparation, submission support, and follow-up communication related to approved service categories.

2. Client information and authority

You agree to provide complete and accurate information, including supporting documents and authority proof where required. QUE-CREW may pause work until required information is received.

3. Communication and updates

Communication is handled mainly via WhatsApp and email. You are responsible for monitoring these channels and responding promptly to requests for additional details.

4. Fees and third-party charges

Any applicable service fees, municipal charges, licensing charges, or third-party costs will be communicated before the relevant action is taken, where reasonably possible.

5. Timelines

Processing times vary by department workload and request complexity. QUE-CREW does not control government or third-party turnaround times but will follow up and keep you informed.

6. Limitation of responsibility

QUE-CREW provides support and coordination services and cannot guarantee specific outcomes from authorities or external institutions. Decisions by those institutions remain outside QUE-CREW control.

7. Changes to these terms

These terms may be updated periodically. The latest version published on this page applies from its effective date.